TUI passengers ‘sweating’ on plane for hours waiting for take-off that never came.
TUI passengers ‘sweating’ on plane for hours waiting for take-off that never came.
Tourists were left “sweating” for four hours on a TUI plane with no air conditioning, waiting for a take-off that never came.
Passengers flying from Birmingham Airport to Cape Verde on Saturday lost a full day of their all-inclusive vacation after the flight was delayed by 26 and a half hours due to “technical and operational issues” onboard the TOM704.
After being held on the plane at BHX for several hours and apparently given only half a glass of water each, families were told to disembark because the flight wouldn’t be able to leave until the next day, according to spource.
TUI apologized to customers and said crew members provided “all possible support,” including water. However, when passengers returned to the airport on Sunday after being accommodated in a nearby hotel by TUI, they faced yet another three-hour delay.
Stuart Stupar, 48, of Market Harborough, was on a seven-day all-inclusive package holiday with partner Sarah Burton, 41.
He stated: “We received a text message shortly before our 2.20pm flight that it had been delayed to 3.30pm, which we didn’t think was too bad. We boarded shortly after 3 p.m., but we were stuck on the plane for an hour because it kept turning on and off, on and off again.”
